Frequently asked
questions.

UbuntuID is a digital trust platform. It lets people own and share verified credentials — identity, qualifications, work history and skills — and lets organisations issue and verify those credentials instantly, with consent.

Individuals, employers, schools and universities, training providers, small businesses and government agencies across Africa and beyond.

Yes. Credentials are cryptographically signed, data is encrypted in transit and at rest, and you decide what is shared. See our Trust & Security page for details.

UbuntuID is built for Africa and works across borders. Our teams support organisations from Johannesburg, Cape Town, Nairobi and Lagos.

Yes. The Individual Free plan lets you create your profile, verify your identity and store essential credentials at no cost. Individual Pro adds unlimited storage and advanced features.

National identity, academic qualifications, employment records, professional certificates and licences, skills badges and health certificates issued by trusted organisations.

Choose a credential, then share it with a QR code or a secure link. You can set how long access lasts and revoke it at any time.

Your data is encrypted and you stay in control. Nothing is shared without your consent, and you can see who has viewed your credentials in your activity log.

Yes. Individual Free is free forever and includes your profile, basic identity verification, essential credential storage and secure sharing.

Everything in Free plus advanced verification, unlimited credentials, priority access to opportunities, skills & work matching and early access to new features.

Yes. You can upgrade or downgrade at any time from your account settings. Changes take effect from your next billing cycle.

Yes. Paying annually saves up to 20% compared with monthly billing.

Major credit and debit cards and EFT. Enterprise customers can pay by invoice.

All business plans include support. Business Growth includes priority support and Enterprise includes a dedicated success manager.

Business plans start at R299 per month. Enterprise pricing is tailored to your volume and integration needs — talk to our sales team for a quote.

Most organisations start issuing or verifying within days using our web dashboard. API and system integrations typically take a few weeks.

Yes. We use encryption, role-based access control, audit logs and standards-based verifiable credentials, and we design for compliance with data protection laws such as POPIA.

Yes. Use our REST API, webhooks and SDKs, or pre-built connectors for HR, applicant tracking and student information systems.

Degrees, diplomas, certificates, transcripts, micro-credentials, employment confirmations, training records and custom credential types.

Yes. We provide onboarding, admin training and documentation, plus a dedicated success manager on Enterprise.

Enterprises, government agencies, universities and colleges, training providers, NGOs and small and medium businesses.

We design our platform and processes around data protection principles including consent, minimisation and security, and support compliance with laws such as South Africa’s POPIA. Our team can share our security documentation on request.

From a few days for dashboard-based use to a few weeks for full integrations, depending on scope.

Yes. Credential templates, branding, workflows and integrations can all be tailored. Enterprise plans include custom solutions.

Identity, academic credentials, employment history, professional licences, references and — where permitted by law and with consent — criminal record checks.

Verifiable credentials are checked in seconds. Checks that rely on third-party sources depend on those sources’ response times.

Yes. Every verification starts with the individual’s consent, and they can see what was shared.