
Help Centre
How can we
help you?
Search our guides and answers, or contact our support team.
Browse by topic
Using your wallet
Store, organise and share your credentials.
Verification
How verification and consent work.
Issuing credentials
Templates, bulk issuance and analytics.
Developers
API, webhooks and SDKs.
Watch
How UbuntuID works in 20 seconds
Frequently asked questions
Popular questions
UbuntuID is a digital trust platform. It lets people own and share verified credentials — identity, qualifications, work history and skills — and lets organisations issue and verify those credentials instantly, with consent.
Individuals, employers, schools and universities, training providers, small businesses and government agencies across Africa and beyond.
Yes. Credentials are cryptographically signed, data is encrypted in transit and at rest, and you decide what is shared. See our Trust & Security page for details.
UbuntuID is built for Africa and works across borders. Our teams support organisations from Johannesburg, Cape Town, Nairobi and Lagos.
Yes. The Individual Free plan lets you create your profile, verify your identity and store essential credentials at no cost. Individual Pro adds unlimited storage and advanced features.
National identity, academic qualifications, employment records, professional certificates and licences, skills badges and health certificates issued by trusted organisations.
Choose a credential, then share it with a QR code or a secure link. You can set how long access lasts and revoke it at any time.
Your data is encrypted and you stay in control. Nothing is shared without your consent, and you can see who has viewed your credentials in your activity log.
Yes. Individual Free is free forever and includes your profile, basic identity verification, essential credential storage and secure sharing.
Everything in Free plus advanced verification, unlimited credentials, priority access to opportunities, skills & work matching and early access to new features.
Yes. You can upgrade or downgrade at any time from your account settings. Changes take effect from your next billing cycle.
Yes. Paying annually saves up to 20% compared with monthly billing.

A more trusted tomorrow
for a brighter Africa
Real work builds
real trust.